Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 704-821-8045 or make an appointment online!
Replacement of rear leaf springs, shocks and rebuild a/c. Replaced compressor and other needed parts with recharging. All work preformed on time and priced quite reasonably I thought. Friendly and professional staff. Also replaced differential oil and conditioner. Only got to drive it about a mile so far, had to drop it off for seat reupholster at Peterson's Auto Trim and the noise I was noticing seems to be gone or at least quieter. We will see soon. I highly recommend this shop. Don't let the full parking lot dissuade you from going there. They apparently have quite a loyal customer base.
William Horne, 04/30/2022
The Folks at A&B Automotive did a great job installing my upper/lower, front/rear adjustable control arms, and the alignment. Taylor did a great job and I couldn't be more pleased! Great Job A&B!!!
Oscar Mike, 04/28/2022
Only place I take my car. Rachel is great. Guys in shop super nice and knowledgeable.
Sherry Jones, 04/25/2022