CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At A & B Automotive Inc. in Matthews

Auto Repair Near Charlotte
Auto Repair Near Pineville
A & B Automotive Inc. Towing Services


Reviews

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I am new to the area and saw A&B. I read the reviews and decided to try them. Right from the start, Rachel was very pleasant and helpful on the phone. The service preformed on my vehicle was new brakes, she quoted a price and after the new brakes were installed, that was the price I paid No hidden costs. So I left my truck with them to have them look at it. I highly recommend this business for their own honesty and quality of work. 5 stars.

, 10/05/2022

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I'm always happy with the professionalism and quality of work. The staff are honest, friendly, and thorough. I have trusted them with several repairs over the years and will definitely be back.

, 09/01/2022

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I have been to A&B few times now. Rachel is very professional and listens to what we say and they provide very thorough repair and service. Highly recommend them for your auto service and state inspections.

, 06/01/2022

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